FAQ

The manufacturer offers a 3-year warranty on all products. If there is a problem with your chair, please feel free to contact us by email at info@chairmarkt.com or via the contact form. Yes, defective individual parts can easily be replaced yourself. If you don't have product information such as the serial or item number, send us a clear photo of your chair – you may also be able to find the model directly on our website. There's often a sticker with the details underneath the seat or on the gas lift (toplift). You can send us a photo of that as well. Do you have any questions or need help? Use the contact form or send us an email directly to info@chairmarkt.com. Our team is doing everything it can to resolve your enquiry as quickly as possible. Whether you have questions about our products or need support: get in touch! If the product you’ve ordered isn’t right for you, you can return your order free of charge within 30 days. To do so, please contact our customer service team to receive your return label. The gaming chairs are tested in accordance with the GS mark, which ensures that the products meet the quality and safety standards set out in the German Product Safety Act.

• The Original Gamechair has been tested up to 150 kg under the GS mark
• All Sitness RS models have been tested up to 110 kg

Our chairs come with carpet castors as standard.
If you use your gaming chair on hard floors such as wood or tiles, we recommend suitable hard-floor castors and, if necessary, a floor protection mat – for optimum protection and the best rolling comfort. Your new chair will usually arrive within 2–4 working days. If your model isn’t currently in stock, you’ll need to be a little more patient – but don’t worry: you’ll be sitting comfortably and ready to go within 30 working days at the latest. Delivery within Germany is free of charge – except for spare parts (€4.95 per consignment). Different delivery charges may apply outside Germany. You can find further information on this here. Unfortunately not. The parcel is too large for parcel lockers. Please therefore provide your home address when placing your order. We deliver within Germany and to the following countries, amongst others: Austria, Belgium, the Czech Republic, Luxembourg, the Netherlands, France, Italy and Switzerland. You can find more detailed information here. We offer you a range of payment options:

• PayPal
• Credit card (Mastercard, Visa)
• Klarna
• Bank transfer

Our products are dispatched via DPD.
As soon as your order has been dispatched, you will receive an email containing the tracking number. You can use this to track your parcel at any time and adjust delivery options if necessary. Yes, we deliver to Switzerland. Due to customs duties, the delivery charges amount to €42.00 (net). Please note that additional customs duties may apply upon import. With a VAT number, we can issue you with a tax-free invoice. Any questions? Get in touch at 0821/89 99 01 80 or by email to info@chairmarkt.com. Yes, you can claim a VAT refund on presentation of a stamped export invoice. Please have all the necessary documents to hand. The chairs are delivered partially assembled – you just need to carry out a few simple steps before you can use them. Easy-to-follow assembly instructions are, of course, included. Avoid direct sunlight and strong heat sources – they make the material brittle. Clean with a duster or a dry cloth. Blot stains immediately with an absorbent material (e.g. kitchen roll); do not rub. It is best not to treat grease stains on untreated leather – they often disappear after a while.