Warranty – Business Customers

1. You must inspect our deliveries immediately upon receipt. If you discover any defects, you must report these to us in writing without delay, and no later than 8 days after delivery. If you discover any hidden defects, you must report these to us in writing without delay, and no later than 8 days after discovery. If you fail to comply with these obligations, all warranty claims are excluded.
2. As natural products, wood and leather may exhibit slight variations in colour and texture, for which we accept no liability.
3. We guarantee the agreed quality – excluding minor deviations – by, at our discretion, either supplying a defect-free product or rectifying the defect. If we opt for rectification by remedying the defect, you shall only have further warranty rights once the attempt to remedy the defect has failed twice.
4. If the subsequent performance ultimately fails, you may, at your discretion, demand a reduction in your payment (price reduction) or rescission of the contract (withdrawal). In the event of a minor breach of contract, in particular in the case of minor defects, you are not entitled to withdraw from the contract. With regard to the exercise of the right of rescission and any claim for damages, please refer to the following paragraphs.
5. You bear the full burden of proof for all the prerequisites for a claim, in particular for the defect itself, for the time at which the defect was discovered and for the timeliness of the notice of defect.
6. Unless otherwise agreed in writing, warranty claims relating to all products supplied by us become time-barred within one year. However, they shall lapse prematurely as soon as you attempt to repair the product, make alterations to it or fail to follow the operating instructions. The warranty period begins on the date of delivery to you.
7. You are hereby advised that the specifications set out in the product description, a product data sheet or a product sample do not constitute guarantees in the legal sense. Specifications and guarantees going beyond the product description shall only be deemed to have been made to the purchaser insofar as they have been recorded by us in writing.
8. Insofar as we are a supplier or upstream supplier within the meaning of Section 445a of the German Civil Code (BGB), we agree to the following regarding recourse against us:

• • We exclude all rights of recourse against us on your part insofar as you have not fulfilled your obligations under paragraph 1, or have not done so in a timely manner.
  • If the person against whom you are seeking recourse is not a consumer within the meaning of Section 13 of the German Civil Code (BGB), we exclude any recourse against us.
  • If the person in respect of whom you are seeking recourse against us is indeed a consumer within the meaning of Section 13 of the German Civil Code (BGB), but a warranty is provided to that person by any party outside the scope of mandatory statutory provisions – e.g. as a gesture of goodwill, as a favour or allegedly on the basis of statutory rights of withdrawal – you may not seek recourse against us.
  • Recourse claims shall in all cases become time-barred within one year of delivery to you and shall lapse prematurely as soon as attempts at repair or alterations are made by you or others in the supply chain, or where operating instructions have not been followed by you or others in the supply chain.
  • Paragraphs 5 and 7 shall apply mutatis mutandis to claims for recourse against us.

9. Where you set deadlines for us in connection with the warranty and recourse, these must always be reasonable. If you set unreasonably short deadlines, these will not be extended to reasonable deadlines by way of a reduction to preserve validity, but must be reset by you to a reasonable length.

Further information can be found in our Terms and Conditions.