{"id":7665,"date":"2025-07-23T17:11:09","date_gmt":"2025-07-23T15:11:09","guid":{"rendered":"https:\/\/gamechair.gg\/faq\/"},"modified":"2026-09-04T11:05:33","modified_gmt":"2026-09-04T09:05:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/gamechair.gg\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7665\" class=\"elementor elementor-7665 elementor-1355\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad4a262 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad4a262\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36ea534\" data-id=\"36ea534\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc124bf elementor-widget elementor-widget-kd-faq\" data-id=\"cc124bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"kd-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n<!-- Widget Start -->\n\n\n<div class=\"max-w-ts-content mx-auto px-4  mt-8 lg:mt-12 mb-8 lg:mb-12\">\n    <h2 class=\" h2\">FAQ<\/h2>    <script type=\"application\/ld+json\">\n        {\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How long will I have to wait for my gaming chair?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your new chair will usually arrive within 2\u20134 working days. If your model isn\u2019t currently in stock, you\u2019ll need to be a little more patient \u2013 but don\u2019t worry: you\u2019ll be sitting comfortably and ready to go within 30 working days at the latest.\"}},{\"@type\":\"Question\",\"name\":\"How much are the delivery charges?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Delivery within Germany is free of charge \u2013 except for spare parts (\u20ac4.95 per consignment). Different delivery charges may apply outside Germany. You can find further information on this here.\"}},{\"@type\":\"Question\",\"name\":\"What are the terms of the warranty and how do I make a claim?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The manufacturer offers a 3-year warranty on all products. If there is a problem with your chair, please feel free to contact us by email at info@chairmarkt.com or via the contact form. \"}},{\"@type\":\"Question\",\"name\":\"Can I replace faulty parts on my chair myself? What if I don\u2019t have any product details?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, defective individual parts can easily be replaced yourself. If you don't have product information such as the serial or item number, send us a clear photo of your chair \u2013 you may also be able to find the model directly on our website. There's often a sticker with the details underneath the seat or on the gas lift (toplift). You can send us a photo of that as well.\"}},{\"@type\":\"Question\",\"name\":\"Can the chairs be delivered to parcel collection points?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Unfortunately not. The parcel is too large for parcel lockers. Please therefore provide your home address when placing your order.\"}},{\"@type\":\"Question\",\"name\":\"How durable are the gaming chairs?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The gaming chairs are tested in accordance with the GS mark, which ensures that the products meet the quality and safety standards set out in the German Product Safety Act.\\r\\n\\r\\n \\tThe Original Gamechair has been tested up to 150\u202fkg under the GS mark\\r\\n \\tAll Sitness RS models have been tested up to 110\u202fkg\\r\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I contact you directly?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Do you have any questions or need help? Use the contact form or send us an email directly to info@chairmarkt.com. Our team is doing everything it can to resolve your enquiry as quickly as possible. Whether you have questions about our products or need support: get in touch!\"}},{\"@type\":\"Question\",\"name\":\"Which countries do you deliver to?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We deliver within Germany and to the following countries, amongst others: Austria, Belgium, the Czech Republic, Luxembourg, the Netherlands, France, Italy and Switzerland. You can find more detailed information here.\"}},{\"@type\":\"Question\",\"name\":\"How does the returns process work, and how much does it cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If the product you\u2019ve ordered isn\u2019t right for you, you can return your order free of charge within 30 days. To do so, please contact our customer service team to receive your return label.\"}},{\"@type\":\"Question\",\"name\":\"What payment options are available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We offer you a range of payment options:\\r\\n\\r\\n \\tPayPal\\r\\n \\tCredit card (Mastercard, Visa)\\r\\n \\tKlarna\\r\\n \\tBank transfer\\r\\n\"}},{\"@type\":\"Question\",\"name\":\"Is the chair easy to assemble?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The chairs are delivered partially assembled \u2013 you just need to carry out a few simple steps before you can use them. Easy-to-follow assembly instructions are, of course, included.\"}},{\"@type\":\"Question\",\"name\":\"What types of flooring are the chair castors suitable for?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our chairs come with carpet castors as standard.If you use your gaming chair on hard floors such as wood or tiles, we recommend suitable hard-floor castors and, if necessary, a floor protection mat \u2013 for optimum protection and the best rolling comfort.\"}},{\"@type\":\"Question\",\"name\":\"Which courier service is used?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our products are dispatched via DPD.As soon as your order has been dispatched, you will receive an email containing the tracking number. You can use this to track your parcel at any time and adjust delivery options if necessary.\"}},{\"@type\":\"Question\",\"name\":\"How do I look after my chair properly?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Avoid direct sunlight and strong heat sources \u2013 they make the material brittle.\\r\\nClean with a duster or a dry cloth.\\r\\nBlot stains immediately with an absorbent material (e.g. kitchen roll); do not rub.\\r\\nIt is best not to treat grease stains on untreated leather \u2013 they often disappear after a while.\"}},{\"@type\":\"Question\",\"name\":\"Do you deliver to Switzerland as well?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, we deliver to Switzerland. Due to customs duties, the delivery charges amount to \u20ac42.00 (net). Please note that additional customs duties may apply upon import. With a VAT number, we can issue you with a tax-free invoice. Any questions? Get in touch at 0821\/89 99 01 80 or by email to info@chairmarkt.com.\"}},{\"@type\":\"Question\",\"name\":\"Can I get a VAT refund when exporting to Switzerland?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, you can claim a VAT refund on presentation of a stamped export invoice. Please have all the necessary documents to hand.\"}}]}    <\/script>\n    \n                                    <kd-accordion title=\"What are the terms of the warranty and how do I make a claim?\"\n                          :open=\"false\"\n                          id=\"faq-8061\"\n                          count = 16                          group-name=\"Complaints \/ Returns\"\n                          group-id=\"faq-group-671\">\n                <span class=\"TextRun SCXW260579836 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW260579836 BCX0\">The manufacturer offers a 3-year warranty on all products. If there is a problem with your chair, please feel free to contact us by email at <\/span><strong><a href=\"mailto:info@chairmarkt.com\"><span class=\"NormalTextRun SCXW260579836 BCX0\">info@chairmarkt.com<\/span><\/a><\/strong><span class=\"NormalTextRun SCXW260579836 BCX0\"> or via the <strong><a href=\"https:\/\/gamechair.gg\/en\/contact\/\">contact form<\/a><\/strong>. <\/span><\/span>            <\/kd-accordion>\n                                <kd-accordion title=\"Can I replace faulty parts on my chair myself? What if I don\u2019t have any product details?\"\n                          :open=\"false\"\n                          id=\"faq-8059\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                <span class=\"TextRun SCXW121477019 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW121477019 BCX0\">Yes, defective individual parts can easily be replaced yourself. If you don't have product information such as the serial or item number, send us a clear photo of your chair \u2013 you may also be able to find the model directly on our website. There's often a sticker with the details <\/span><span class=\"NormalTextRun SCXW121477019 BCX0\">underneath<\/span><span class=\"NormalTextRun SCXW121477019 BCX0\"> the seat or<\/span><span class=\"NormalTextRun SCXW121477019 BCX0\"> on the<\/span><span class=\"NormalTextRun SCXW121477019 BCX0\"> gas lift (<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW121477019 BCX0\">toplift<\/span><span class=\"NormalTextRun SCXW121477019 BCX0\">). You can send us a photo of that as well.<\/span><\/span>            <\/kd-accordion>\n                                <kd-accordion title=\"How can I contact you directly?\"\n                          :open=\"false\"\n                          id=\"faq-8054\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                <span class=\"TextRun SCXW194027246 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW194027246 BCX0\"><span class=\"TextRun Underlined SCXW194027246 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"none\">Do you have any questions or need help? <\/span>Use the <strong><a href=\"https:\/\/gamechair.gg\/en\/contact\/\">contact form<\/a><\/strong> or send us an email directly to <\/span><\/span><strong><a class=\"Hyperlink SCXW194027246 BCX0\" href=\"mailto:info@chairmarkt.com\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW194027246 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW194027246 BCX0\" data-ccp-charstyle=\"Hyperlink\">info@chairmarkt.com<\/span><\/span><\/a><\/strong><span class=\"TextRun Underlined SCXW194027246 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW194027246 BCX0\" data-ccp-charstyle=\"Hyperlink\">. Our team is doing everything it can to resolve your enquiry as quickly as possible. Whether you have questions about our products or need support: get in touch!<\/span><\/span>            <\/kd-accordion>\n                                <kd-accordion title=\"How does the returns process work, and how much does it cost?\"\n                          :open=\"false\"\n                          id=\"faq-8052\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                <span class=\"TextRun SCXW46540948 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW46540948 BCX0\">If the product you\u2019ve ordered isn\u2019t right for you, you can return your order free of charge within 30 days. To do so, please contact our customer service team to receive your return label.<\/span><\/span>            <\/kd-accordion>\n                                                        <kd-accordion title=\"How durable are the gaming chairs?\"\n                          :open=\"false\"\n                          id=\"faq-8057\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                The gaming chairs are tested in accordance with the GS mark, which ensures that the products meet the quality and safety standards set out in the German Product Safety Act.\r\n<ul>\r\n \t<li><span data-contrast=\"auto\">The Original Gamechair has been tested up to 150\u202fkg under the GS mark<\/span><\/li>\r\n \t<li>All Sitness RS models have been tested up to 110\u202fkg<\/li>\r\n<\/ul>            <\/kd-accordion>\n                                            <kd-accordion title=\"What types of flooring are the chair castors suitable for?\"\n                          :open=\"false\"\n                          id=\"faq-8049\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                Our chairs come with carpet castors as standard.<br data-start=\"164\" data-end=\"167\" \/>If you use your gaming chair on hard floors such as wood or tiles, we recommend suitable <a href=\"https:\/\/gamechair.gg\/en\/produkt\/hard-floor-castor-set-black\/\">hard-floor castors<\/a> and, if necessary, a <a href=\"https:\/\/gamechair.gg\/en\/produkt\/topstar-floor-protection-mat-transparent-80-x-120-cm\/\">floor protection mat<\/a> \u2013 for optimum protection and the best rolling comfort.            <\/kd-accordion>\n                                            <kd-accordion title=\"How long will I have to wait for my gaming chair?\"\n                          :open=\"false\"\n                          id=\"faq-8062\"\n                          count = 16                          group-name=\"Payment and Delivery\"\n                          group-id=\"faq-group-670\">\n                Your new chair will usually arrive within 2\u20134 working days. If your model isn\u2019t currently in stock, you\u2019ll need to be a little more patient \u2013 but don\u2019t worry: you\u2019ll be sitting comfortably and ready to go within 30 working days at the latest.            <\/kd-accordion>\n                                <kd-accordion title=\"How much are the delivery charges?\"\n                          :open=\"false\"\n                          id=\"faq-8060\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                <span class=\"TextRun SCXW79716654 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW79716654 BCX0\">Delivery within Germany is free of charge \u2013 except for spare parts (\u20ac4.95 per consignment). Different delivery charges may apply outside Germany. You can find further information on this <strong><a href=\"https:\/\/gamechair.gg\/en\/delivery-shipping\/\">here<\/a><\/strong>.<\/span><\/span>            <\/kd-accordion>\n                                <kd-accordion title=\"Can the chairs be delivered to parcel collection points?\"\n                          :open=\"false\"\n                          id=\"faq-8058\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                <span class=\"TextRun SCXW110459437 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW110459437 BCX0\">Unfortunately not. The parcel is too large for parcel lockers. Please therefore provide your home address when placing your order.<\/span><\/span>            <\/kd-accordion>\n                                <kd-accordion title=\"Which countries do you deliver to?\"\n                          :open=\"false\"\n                          id=\"faq-8053\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                <span class=\"TextRun SCXW222326111 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW222326111 BCX0\">We deliver within Germany and to the following countries, amongst others: Austria, Belgium, the Czech Republic, Luxembourg, the Netherlands, France, Italy and Switzerland. You can find more detailed information <a href=\"https:\/\/gamechair.gg\/en\/delivery-shipping\/\"><strong>here<\/strong><\/a>.<\/span><\/span>            <\/kd-accordion>\n                                <kd-accordion title=\"What payment options are available?\"\n                          :open=\"false\"\n                          id=\"faq-8051\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                We offer you a range of payment options:\r\n<ul>\r\n \t<li>PayPal<\/li>\r\n \t<li>Credit card (Mastercard, Visa)<\/li>\r\n \t<li>Klarna<\/li>\r\n \t<li>Bank transfer<\/li>\r\n<\/ul>            <\/kd-accordion>\n                                <kd-accordion title=\"Which courier service is used?\"\n                          :open=\"false\"\n                          id=\"faq-8048\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                Our products are dispatched via DPD.<br data-start=\"149\" data-end=\"152\" \/>As soon as your order has been dispatched, you will receive an email containing the tracking number. You can use this to track your parcel at any time and adjust delivery options if necessary.            <\/kd-accordion>\n                                <kd-accordion title=\"Do you deliver to Switzerland as well?\"\n                          :open=\"false\"\n                          id=\"faq-8046\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                <span class=\"TextRun SCXW257070947 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW257070947 BCX0\">Yes, we deliver to Switzerland. Due to customs duties, the delivery charges amount to \u20ac42.00 (net). Please note that additional customs duties may apply upon import. With a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW257070947 BCX0\">VAT<\/span><span class=\"NormalTextRun SCXW257070947 BCX0\"> number, we can issue you with a tax-free invoice. Any questions? Get in touch at <\/span><strong><a href=\"tel:004982189990180\"><span class=\"NormalTextRun SCXW257070947 BCX0\">0821\/89 99 01 80<\/span><\/a><\/strong><\/span> <span class=\"TextRun SCXW257070947 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW257070947 BCX0\">or by email to <\/span><span class=\"NormalTextRun SCXW257070947 BCX0\"><strong><a href=\"mailto:info@chairmarkt.com\">info@chairmarkt.com<\/a><\/strong>.<\/span><\/span>            <\/kd-accordion>\n                                <kd-accordion title=\"Can I get a VAT refund when exporting to Switzerland?\"\n                          :open=\"false\"\n                          id=\"faq-8045\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                Yes, you can claim a VAT refund on presentation of a stamped export invoice. Please have all the necessary documents to hand.            <\/kd-accordion>\n                                                        <kd-accordion title=\"Is the chair easy to assemble?\"\n                          :open=\"false\"\n                          id=\"faq-8050\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                The chairs are delivered partially assembled \u2013 you just need to carry out a few simple steps before you can use them. Easy-to-follow assembly instructions are, of course, included.            <\/kd-accordion>\n                                            <kd-accordion title=\"How do I look after my chair properly?\"\n                          :open=\"false\"\n                          id=\"faq-8047\"\n                          count = 16                          group-name=\"\"\n                          group-id=\"\">\n                Avoid direct sunlight and strong heat sources \u2013 they make the material brittle.\r\nClean with a duster or a dry cloth.\r\nBlot stains immediately with an absorbent material (e.g. kitchen roll); do not rub.\r\nIt is best not to treat grease stains on untreated leather \u2013 they often disappear after a while.            <\/kd-accordion>\n            <\/div>\n\n\n<!-- Widget End -->\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Unsere St\u00fchle sind alle mit der \u201eSitness\u201c-Technologie ausgestattet \u2013 einem speziellen Gelenk, das dir ein dreidimensionales Sitzen erm\u00f6glicht. Das hei\u00dft: Du bleibst auch w\u00e4hrend stundenlangen Gaming-Sessions in Bewegung. Dank der Bewegungsfreiheit in alle Richtungen trainierst du ganz nebenbei deine R\u00fcckenmuskulatur und beugst so effektiv R\u00fcckenschmerzen vor. Dein R\u00fccken wird es dir danken \u2013 und [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-7665","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/pages\/7665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/comments?post=7665"}],"version-history":[{"count":5,"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/pages\/7665\/revisions"}],"predecessor-version":[{"id":8097,"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/pages\/7665\/revisions\/8097"}],"wp:attachment":[{"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/media?parent=7665"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/categories?post=7665"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gamechair.gg\/en\/wp-json\/wp\/v2\/tags?post=7665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}